Confirm Promo change

[BC1919]

Subscribed to change my plan to the Black Friday 5G 20GB promo but I' unable to confirm the change.

[RobFranchise]

when you log on to PM's website, on the left hand side you should see subscriptions and add-ons. Click that and on the next page you should see upcoming subscriptions. Cheers. 

[BC1919]

Next

[HALIMACS]

Did you make the change on an Immediate or on Next Renewal?

[Chalupa_Batman]

Hey @BC1919 

Congrats on the new change. When I changed over with the promo plan, I downloaded the app to check and it was there. Here's where I found it. Once you're logged in, go to the bottom left corner you'll see a plus inside a circle. Press that and you'll see Subscriptions. Then click on that and when it loads, it will show you there of upcoming changes. Let us know if it worked.

[hTideGnow · Accepted solution]

HI @BC1919  you login My Account to make the change ?  did you click Change on Renewal? if you clicked that, it will be changed on the coming renewal date

 and did you use  Incognito/Private/Secret mode on the browser to login My Account and check ?

if still in doubt, please submit ticket with CS agent:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BC1919]

Made the change yesterday.  How long before it shows?  I have tried checking the payment section but nothing new ther.

[hTideGnow]

HI @BC1919 

try using Incognito/Private/Secret mode on the browser to login My Account and check the change subscription page, it should show the new plan scheduled

[HALIMACS]

@BC1919 

Just login to your self serve and go under Subscriptions and Add-On's.

The pending change will display there.

You'll also see it in the Payment section as it details your upcoming payment details.