Compatible phones

[Lorno]

I was told that the reason my service degraded when I swapped from the 3 G network to the 5 G or LTE was that my phone was not supported by the Public network. I have a Samsung Galaxy A32 5G. I need to know what phones are supported. Does anyone know where to find a list?

[Handy1]

@Lorno  If your having issues with voice you can always change the network selection back to 3G for a phone call and test it in different areas and pick what ever network gives you the best reception and signal . But it sounds like your phone is enabled if your phone stayed on LTE so no need for the shiny new iPhone 15 that drops this month 

[dust2dust]

Do you have model SM-A326W?
That's one piece of evidence for volte. You can also check settings, about phone, status information, sim card status and look for any mention of IMS and if registered. If registered then that's another piece of evidence for volte.
In settings, connections, mobile networks, network mode - tapping it should give a list. Is 5G in there?

My phone has One UI version 5.1 on Android 13.

[Handy1]

@Lorno I do t have the option for voLTE on my iPhone but it’s enabled and that’s how I test it also 

[Lorno]

I still have terrible service that drops calls all the time and fails to send texts. In places where it worked when it was 3g just fine and their coverage map shows full 5g coverage.

[hairbag1]

@Lorno 

as long as it didn't drop down to 3G, you have volte set in your account.

[Handy1]

@Lorno  Then voLTE is enabled on your account 

[Lorno]

Stayed on LTE but there is no setting for VOLTE on my phone 

[Lorno]

Right, that is why I am looking for a list of phones that are supported. 

[hairbag1]

@Lorno 

I know...but...please perform the test that @Handy1  suggested you do. Sometimes the Telus tech is....incorrect. Give it a try.

[Handy1]

@Lorno  Well if you’re considering a new phone . Maybe try iPhone it will work and use 5G have voLTE enabled and super easy to sell a year or two later . Just my .2 cents 

[Lorno]

I have done extensive troubleshooting with multiple people, including a factory reset. I was eventually put in contact with a person from TELUS, and we had a lengthy phone call about this, as it did not make any sense to me. I was told they support only a limited number of handsets and can't guarantee that anything not on their list will work right. 

[Handy1]

@Lorno  You can test if your phone is voLTE enabled turn off wifi and put phone to LTE make a phone call does it drop to 3G or stay on LTE if it’s Stays in LTE voLTE is enabled if it drops to 3G then it’s not enabled 

[dust2dust]

If that's the Canadian version then I have that exact model and everything works on it ie. 5G and volte. Have you done all the OS updates along the way?
There is no swapping networks. The plans here are all about speed. You can connect to 3G or 4G or 5G. 4G and 5G are throttled speeds. 3G (HSPA) has its own speed limits.

[Lorno]

No, I had a very detailed and lengthy conversation with a Telus tech about this. She was adamant that the issues I was experiencing were due to my phone not being VOLTE or something. Now I want to upgrade my phone as the service has gotten even worse. 

[Handy1]

@Lorno  It should work with PM just note , that even if you don’t have the 5G option in your phone . Even with LTE you will get faster speeds then the 100mbs on 4G plans being in a 5G plan 

add I think Samsung phones have issues showing the 5G network with PM check out my thread earlier about Samsung s20 and 5G @Lorno 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Samsung-s20-5G/td-p/1043088