Community

[Anonymous]

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

[Handy1]

@Anonymous  Many users have had this happen since the new system update .to get your old community account back message support to get fixed 

Message support directly

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.

 
add here’s the thread on this issues 

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Community-Account-Created-After-EverSafe-ID/td-p/985461

[computergeek541 · Accepted solution]

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@Anonymous wrote:

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

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@Anonymous wrote:

The new Community Account is asking my Dad to register, he already had a user name. When he enters his old User Name it says already taken. Thx for any help.

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He'll need to take a new username for now and then open a ticket to get a customer support agent to link the two Community accounts.  Tickets are opened though the chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html