Community Reward

[Lachlan_M]

Updated on June 25, 2018

The Community Reward

How does it work?

Based on your level of involvement with our Community, you can earn up to $20 every 30 days. The amount you are rewarded depends on your contribution level relative to overall contribution, which can change month to month even if you contribute very consistently. You can only ever qualify for one (1) Community Reward in a 30-day period, and you must act in accordance with Community Terms of Service at all times. You can read our Community Terms of Service here.

The following table shows how Community Rewards are allocated:

 

Who Can Earn Rewards?

To be eligible to earn Rewards, you must have:

1. A Rewards-eligible plan:

• All in-market plans as of January 27, 2015, with the exception of 10-day plans, are eligible for Rewards. Plans offered between May 9, 2014 and January 26, 2015 are not eligible.

2. An active account:

• Your account must be active and in good standing to earn and use Rewards. It cannot be in a suspended or deactivated status. For example: if you earn Rewards and immediately go into a suspended state because of a late payment, you will not be able to use your Rewards until you have made that payment.
• Your Community account must use the same email address as your Self-Serve account in order to receive Community Rewards. 

Considerations for Rewards-ineligible Customers

Customers who are on a Legacy / Pioneer or 10-day plan not eligible for Rewards. If you are a Legacy / Pioneer customer and switch to a Rewards-eligible plan, please note:

• Rewards will not be applied retroactively: Rewards will only be earned from the date you switched to an eligible plan.
• Your tenure began when you first activated with Public Mobile. For instance, if you joined 3 years ago on a Legacy plan, and switch to a Rewards-eligible plan, your Loyalty Reward will begin at $3 per 30 days.
• Referral Rewards are not retroactive. Only referrals made after switching to a Rewards-eligible plan will be counted.

How many Rewards can I earn?

You can earn up to your current plan value in Rewards, reducing it to $0. Once you reach the value of your plan, you will not be able to accumulate any further Rewards in that plan period, and you will not be able to save Rewards and apply them to future months.

Here’s an example of how you could get your plan down to $0:

1. You are on a $45, 30-day plan
2. You have been with Public Mobile for 5 years
3. You signed up for AutoPay
4. You occasionally help others out in the Community
5. You referred 36 friends to Public Mobile who are still active members

You will earn $5 in Loyalty Rewards + $2 in AutoPay Rewards + $2 Community Rewards + 36 referrals at $1/30 days. That’s $45 in total Rewards, and a sweet $0 plan!

When are Rewards applied to my account?

Here are some things you should keep in mind about our Rewards program:

• All earned Rewards are applied to your account on your plan renewal date, before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.
  • If you’ve changed your plan prior to your current plan renewal date, you will receive your Reward credits after you have paid for the new plan, within approximately 24 hours. Rewards will be applied normally from then on.
  • If you set up AutoPay at activation, your first AutoPay reward will be automatically credited to your Self-Serve account after activation. After that, you will receive an AutoPay reward at each renewal date before payment is processed.
• Based on the Rewards you have earned in your previous plan cycle, up to four different credits (one per Reward type) will be applied to your account the night of your payment due date.
• If your account is deactivated and you have unused Rewards on it, those Rewards will be lost.

How do I know when I've earned Rewards?

Whenever a reward has been successfully applied to your account, we will send you a text message to let you know. To check the Rewards you’ve earned, log in to Self-Serve and check the ‘My Rewards’ section in the Overview Tab. You can also select the ‘My Rewards’ button and see all the Rewards you’ve earned since joining Public Mobile.

Below is an example of what you would see from the Overview tab, for a customer who has been with Public less than 1 year, and has no referrals:

Below is an example of what the ‘My Rewards’ section looks like, for the same account:

Other Reward Rules

• Public Mobile reserves the right to change all Rewards at its sole discretion and without advance notice.
• The Community Reward offer is subject to the reservation rights of Moderation as described in the Community Terms of Service.

[goldfire]

hello,

how do i start, or where do i start, so i may begin helping other people, to earn community rewards?

there seems to be an abudance of how the reward works, but not enough info on how to start helping.

can anyone suggest or provide directions?

regards.

[Raquel]

I am so pleased to see that public mobile has this feature...I have been helping out in a lot of different areas within my co op .  I have been struggling financially and wanted to help ease the burden for others and myself as well , I went before the board of directors at my co op and asked to start up a community garden , I was approved , I didn't have very much money so I asked for a little help from a few businesses ....optimise stone helped by putting me in touch with Locke landscaping , John Locke ( owner ) delivered soil for the garden , Kathy & Robert Pearson donated gardening tools and seeds , The children around the area all wanted to help planting and watering the garden it had become a community loved project. I have struggled with mental health issues and have overcome a lot of issues because of this community garden.... I just wanted to share this...not for the reward but there might be someone who reads this struggling with loneliness,depression or u feel u just don't belong....I was there ....but because of my love of the outdoors and desire to make things a little better....I grew and healed and now am apart of a community.

Thanks for listening.

Raquel

[Konadian87]

Exactly!!

[Rockdaddy22]

I’m so happy you’re happy 😀 😆 

[AustinLee]

This may be the best provider there is period. They show you everything plain and clear. There’s no hiding anything. You can get your plan for free and they will tell you that. Amazing amount of integrity by these guys. 

[Rockdaddy22]

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@Effort wrote:

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@lspring wrote:

This is very useful. I noticed I have spent a lot of time looking for answers and answering to other posts. In the end, I was burning myself out and now see there was some benefit from  that as well.

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As a person that has frequented many internet forums before this, it was just another place to contribute. The rewards are definitely a plus because I'm not getting paid to visit the other websites yet I continue to post there too.

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Very well said. 

[Effort]

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@lspring wrote:

This is very useful. I noticed I have spent a lot of time looking for answers and answering to other posts. In the end, I was burning myself out and now see there was some benefit from  that as well.

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As a person that has frequented many internet forums before this, it was just another place to contribute. The rewards are definitely a plus because I'm not getting paid to visit the other websites yet I continue to post there too.

[7785511800]

Open a new line go to the public mobile website

Choose a plan order sim card pay monthly no credit check good coverage esy to start with public mobile 

[ShawnC13]

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@lspring wrote:

This is very useful. I noticed I have spent a lot of time looking for answers and answering to other posts. In the end, I was burning myself out and now see there was some benefit from  that as well.

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If you are burning yourself out after a week and 20 posts (most of which were to  old threads) I would not be banking on a large community reward.  You can earn more money in a shorter time collecting returnables for cash.  Not trying to be harsh here but if you are doing this for the rewards it really isn't worth the time committed for the payment.

[lspring]

This is very useful. I noticed I have spent a lot of time looking for answers and answering to other posts. In the end, I was burning myself out and now see there was some benefit from  that as well.

[smp99]

Looks like July community rewards have been paid out. Just in time for me since I renew today 👍👍

[srlawren]

@yomama81 there is nobody you can speak to, support is provided via the community.  If your question is:  will my earned rewards get used first before any other funds during my next renewl? then the answer is yes.  Your AutoPay top-up will be (Plan Cost - any rewards earned - any available funds balance) x (the combined federal and provincial tax rate based on your province).

[yomama81]

I know it shows on my page how much my plan costs and how many rewards i have and the remaining balance left at that time in my account. Then it says credit needed to renew plan. So it seems like it should automatically use them each renewal date. Just doublecheck on the overview tab that it says autopay is active. Not sure if there is a 611 or *611 number to speak to an agent.

[earthonmars]

Hope i can go up to the top level one day.

[srlawren]

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@szymon247 wrote:

@srlawrenThanks, it was indeed very helpful! Just to clarify, so if one is a top contributor, but goes on a hiatus for a month, they will not get any community reward for that month? Or are previous months' contributions also taken into account at least partially?

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@szymon247 the exact formula used for the rankings is proprietary and not divulged by Public Mobile so I can't answer that 100%; however, to the best of my knowledge, only activity from the month being calculated is taken into consideration for that month.  So if you were a top contributor in July and then were in Australia for all of August and too busy fighting off venomous spiders and crocodiles to get online and contribute at all, I would presume you would not get any reward for the month of August when the calcuations are done in early September.  

[szymon247]

@srlawrenThanks, it was indeed very helpful! Just to clarify, so if one is a top contributor, but goes on a hiatus for a month, they will not get any community reward for that month? Or are previous months' contributions also taken into account at least partially?

[srlawren]

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@szymon247 wrote:

1. Are the community rewards counted out of all Public Mobile users, or only those registered in the forums?

2. And is it for contributions in a given month, or all time?

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Hi @szymon247,

1. Only users registered in the community, since to earn community rewards you need to participate in the community.  [And, your community email address must match your self-serve account's email address.]

2. It is month to month.  If your contributions vary relative to the rest of the community that month, your reward will vary accordingly when they are evaluated at the end of each month.

Hope that helps.

[szymon247]

1. Are the community rewards counted out of all Public Mobile users, or only those registered in the forums?

2. And is it for contributions in a given month, or all time?

As in, to make it into the top 10% do I have to contribute more than 90% of all Public Mobile activated accounts do, or out of people registered on the forums? If I don't contribute in a given month, but contributed a lot in the previous months, will I still be considered for a reward despite a break in a given month, or are only contributions within a given month counted? I'm just curious about how this works!

Thanks in advance!

[Erinhalverson]

Sounds like it is the tops 50,25 etc percent of of total customers using the forums in any given month.

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@makkahn28 wrote:

@NDesai, Top 50% or 25% is for those who contributed and received bravos as well as offering solutions, and the more one contributes, the more one can possibly save

The 25% receive $6 I believe, then the next highest tier receives $4, and so on. This should not always be about saving $$$$$, iT SHOULD MOSTLY BE ABOUT GIVING, HELPING, ASSISTING PPL IN NEED, that's the true reward. $$$, that's not always the right picture

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[JeremyRiddell]

It is great isnt it?

[Dunkman]

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@Mukesh wrote:

Hi I am not getting phone calls after change  public mobile.

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@Mukesh,  you might want to start a new thread for your issue.  

How long did you port over?  Can take up to 2-4 hours to port over.  Can you call out?

If still not working, likely need to PM one of the moderators.  They are usually very helpful and can help with technical issues.  

Here is instructions to contact moderator:

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-How-to-Contact-our-Community-M...

If you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Mukesh]

Hi I am not getting phone calls after change  public mobile.

[CherylKirby]

• This is copied directly from Public Mobiles's information                                                      All earned Rewards are applied to your account on your plan renewal date before your payment is processed.
• There are exceptions to the above statement:
  • Community Rewards are reviewed between the 1st and 6th of every month, and applied to your account after the review period on your payment due date. If your payment due date is during the review period, your Rewards will be applied on your next payment due date.

[MacMe]

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@kav2001c wrote:

@Double_Jthere are no metrics for Oracles

Once status is obtained they ALWAYS rank at the top

I'm torn on this personally

The Oracles are major contributers to the community

But they also garnish the same high level rewards when they are not active in the community for various reasons (personal life etc)

Over in the Koodo forums Mobile Masters (Oracles) will lose status and get replaced for non performance, in Public you are Oracles for life

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According to this, it's not for life:

How long do you stay an Oracle and can Oracles lose their status?

• When we look for new Oracles, we also review our current team.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Oracle-Program-and-Team/ta-p/15563...

[kav2001c]

@Double_Jthere are no metrics for Oracles

Once status is obtained they ALWAYS rank at the top

I'm torn on this personally

The Oracles are major contributers to the community

But they also garnish the same high level rewards when they are not active in the community for various reasons (personal life etc)

Over in the Koodo forums Mobile Masters (Oracles) will lose status and get replaced for non performance, in Public you are Oracles for life

In general, try to get SOLUTIONS if you want to score high community rewards

Bravos & post counts mean very little

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@Double_J wrote:

How many posts are oracles making each month?  What about the top 1%?  I think the question here is about transparency.  Does PM disclose the performance listings so we can verify?  We should be able to see the results and how we are performing.  Just looking at the badges do not give me any information other than me receiving the reward.  I need to know how many posts I would need to make to be a top performer!

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[cserif72]

I believe the information about earning rewards is in the description area of rewards . Seemed pretty straight forward as to how to earn and get phone for 0 dollars although I have been useing public mobile since they first came out and have had three people sign up with them then they told me I would not be getting any more money off my bill for doing it ?? So idk I haven’t referred any one since and that’s when they actually had stores they first set up

[Rockdaddy22]

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@Double_J wrote:

How many posts are oracles making each month?  What about the top 1%?  I think the question here is about transparency.  Does PM disclose the performance listings so we can verify?  We should be able to see the results and how we are performing.  Just looking at the badges do not give me any information other than me receiving the reward.  I need to know how many posts I would need to make to be a top performer!

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It’s not just about the number of posts. Everything matters, it’s your participation in total that counts. You can check each members post count whenever you want, nothing is hidden. 

[Double_J]

How many posts are oracles making each month?  What about the top 1%?  I think the question here is about transparency.  Does PM disclose the performance listings so we can verify?  We should be able to see the results and how we are performing.  Just looking at the badges do not give me any information other than me receiving the reward.  I need to know how many posts I would need to make to be a top performer!

[Kerri]

Do you have the data configured correctly? If you have ported from another provider, their settings may be different.