Code sent to unrecognized number
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01-14-2024 10:42 AM
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01-14-2024 12:58 PM
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01-14-2024 12:32 PM
Are you an existing member or a new client?
If you are an existing member, did you ensure that you used the correct login information?
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01-14-2024 11:31 AM
Yes it's working properly but I'd like to edit my payment info and renew my subscription as well.
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01-14-2024 10:53 AM
Is it possible you've moved here from another provider and have not completed the porting process from there to here, thus the number the code was sent to was a temporarily assigned number from Public Mobile?
Were you porting your number to Public Mobile from another mobile service provider? If so, did you reply "YES" to the port authorization request with your prior provider SIM card in your device, within 90 minutes of getting that text from them?
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01-14-2024 10:46 AM
@Moomba Do you see option “ didn’t get code “ tap it this may give you option to send code to email instead . If still no luck you can submit ticket with support to help
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
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01-14-2024 10:46 AM
More details would be helpful. Did you just activate a new account? Is your service working properly? Talk, text and data?
You can try to resend code. Public mobile should offer you an email option for 2FA.