Christmas Free bonus 2 GB data from 2021 and 2022 have been disappered. how do Iget it back

[faithalone]

Hello,

I had received free bonus data as a Christmas gift in 2021 and 2022. I have used most of 2021 and never got an opportunity to use 2022 since I have been in the USA. I am going back to Toronto in 2 weeks. Can I please get my unused data back

[computergeek541]

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@faithalone wrote:

I checked Incognito mode , it is not there. W#as there an expiry date on these gifts? I did not think so

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The free add-ons didn't have an expiry date.

[computergeek541]

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@faithalone wrote:

yes ,My account has been active, was mostly using through whatsapp and home WIFI. Have been paying monthly fees.

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Those free data bonuses were very small amounts of data. Since they're no longer listed in your account, this would be the due to the scenario that @softech mentioned about them already been used up or if a 5G plan was taken, those add-ons cannot be used on those plans.

[faithalone]

I checked Incognito mode , it is not there. W#as there an expiry date on these gifts? I did not think so

[faithalone]

yes ,My account has been active, was mostly using through whatsapp and home WIFI. Have been paying monthly fees.

[computergeek541]

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@faithalone wrote:

Hello,

I had received free bonus data as a Christmas gift in 2021 and 2022. I have used most of 2021 and never got an opportunity to use 2022 since I have been in the USA. I am going back to Toronto in 2 weeks. Can I please get my unused data back

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Was your Public Mobile account kept active?  If it was in suspension for 90 days, the account has been closed and the data add-on wouldn't be retrievable.

[softech]

@faithalone 

you sure you didn't use them all?? Try login and check using Incognito mode and check, just in case it is a cache problem