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Chnged my plan to 4g but doesnt show on account and also speed still as 3g

Praveenkrishns
Great Neighbour / Super Voisin

Changed plan from 3gb 3g for 35$ to 15gb 4g for 40$ plan which is effective from today. But speed still low. Account still shows 3g plan. Upcomming bill still shows 35$ payment. But credit card charged for 40 $

4 REPLIES 4

Yummy
Mayor / Maire

Speed needs a day or two to get to the max.

As for account status, try these remedies:

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to try to log in. Click on little spinner refresh icons lower down.

Yummy_0-1668019813686.png

 

Metal1967
Deputy Mayor / Adjoint au Maire

@Praveenkrishns  The community is great.. always  help available.. it has other features also.. search is a good one.. your question has been answered 100s of times.. if your going to use a phone service that is online for help/ issues.. good to use all the tools  available…

dust2dust
Mayor / Maire

Click on any little spinner refresh icons you see or use private mode. The site is terrible at caching invalid information.

The speed itself won't be noticed for a couple days.

DDM69
Deputy Mayor / Adjoint au Maire

Allow 24 hours to see the change in speed. Use the search bar to see the many times this question has been asked and replied to. 

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