Chat

[BillPat7674]

Can I chat with an agent

[Dunkman]

@BillPat7674 

Unfortunately, there is no live chat feature with an agent.  You will either need to submit a ticket or directly private message customer service agent.  It will usually take a few hours to respond to your ticket or message. 

Is there any specific questions that the community forum members can answer?  We are customers like yourself but can provide helpful advice and suggestions.  Your situation may not need direct CSA involvement. 

[mojorising]

To contact a CS Agent directly, use the link below.

If you can share more as to the problem you are having, you may find that you will get a quicker resolution from the forum members.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[kb_mv · Accepted solution]

@BillPat7674 

To contact a Customer Service Rep you can send them a private message at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon for replies.

[BillPat7674]

Need to chat with agent