@Patricktemple , there's no call center for this service. Account interactions are done through the moderator team. The moderator team can be reached via private message using smartforms which is initiated by clicking on the ? on the lower right corner of the webpage or try using this link. The guided process will facilitate documentation of the issue or concern and the required resolution which will be submitted to the moderator team. Refer to this announcement link for additional details on smartforms and the ticketing system for moderator team interactions. If use of smartform brings no joy, then use the following direct link to private message the moderator team. Refer to the following knowledge base article for additional information on the moderator team.
Note that the usual resolution is account credit rather than refund. Refund require a long turnaround time, much longer than a renewal cycle for which a credit can be applied against.
