Charged twice

[jennvetter]

Hi I updated my credit card information but I was double charged so how can I get my money back?

[hTideGnow]

hi @jennvetter 

you sure it wasn't just a pending charge?  a pending charge usually takes as many as 3 to 5 days to get dropped off from the bill

and check My Account, if PM really charged extra, it should show on the Payment history page and the money will stay as credit on the account as Availabe funds

but if still thing something went wrong, ask PM support agent, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[EB0]

@jennvetter 

Are you sure that those double payments are not pending?

to get refund, submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@jennvetter  maybe double check your credit card is one charge pending and the other has posted ? If so the pending charge should fall off . Also check that you don’t have money sitting in available funds in your account for the difference , but if both charges are posted then please 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437