Changing/ revising phone number unsuccessful.

[Wayworn]

I have tried to change my PM phone number and after selecting a suitable number all seemed simple and go well. However the phone number didn’t actually update. I don’t want to ask CS for assistance because I want to be able to self select  a suitable number.

[eddieO · Accepted solution]

@Wayworn found a PM article that says you can change your number up to 4 times within 30 days

https://www.publicmobile.ca/en/bc/get-help/articles/change-phone-number#:~:text=You%20can%20change%2....

[Wayworn]

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@eddieO wrote:

@Wayworn  have you tried restarting your device? When you call the old number is it still ringing? If you go into the PM app and go to the "Account" tab which number is it showing, old or new?

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Yes I've restarted the phone, cleared cache, account has approx 2 weeks left to renewal date, original number still works great problem free.  Just maybe there is a limit to how many times one may update their number. I have updated already once and then found a number that has 4 consecutive numbers at the end and tried again to switch to it.  

[hTideGnow]

HI @Wayworn 

is your service suspended .  I remember you removed credit card.  Only active account can change phone number

if your account is active, reboot the phone

or you can ask support agent to check,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[eddieO]

@Wayworn  have you tried restarting your device? When you call the old number is it still ringing? If you go into the PM app and go to the "Account" tab which number is it showing, old or new?