08-29-2024 10:04 AM - last edited a week ago
I have tried to change my PM phone number and after selecting a suitable number all seemed simple and go well. However the phone number didn’t actually update.
Solved! Go to Solution.
08-29-2024 11:50 AM
@Wayworn found a PM article that says you can change your number up to 4 times within 30 days
08-29-2024 11:31 AM - last edited a week ago
Just maybe there is a limit to how many times one may update their number.
08-29-2024 10:51 AM
HI @Wayworn
is your service suspended . I remember you removed credit card. Only active account can change phone number
if your account is active, reboot the phone
or you can ask support agent to check, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-29-2024 10:14 AM - edited 08-29-2024 10:18 AM
@Wayworn have you tried restarting your device? When you call the old number is it still ringing? If you go into the PM app and go to the "Account" tab which number is it showing, old or new?