Hello @EvePS
When you speak of your 30GB fidelity gift, you're speaking of the loyalty data that Public Mobile gave you. Public Mobiles view is if you lower your plan to something lower than you have now, you will lose that gift. Many people have argued that this gift of loyalty data had zero to do with the plan you are on and more about your loyalty and have reached out to Public Mobile and asked for that data back. It has worked for many. Please create a ticket if you lose it.
To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent
IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.
