Changing my credit card

[VinceRJ]

I get into my account and choose “different payment” …..register my new credit card and it just says oops something went wrong….   Is the system down or what is going on?

[J_PM]

@VinceRJ 

If you can share a screenshot or the error you are receiving that would be helpful! 

Thank you, 

Jade

[Timer]

@VinceRJ 

use browser from computer, clear cache and cookies and use one page inPrivate mode,

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

[hTideGnow]

HI @VinceRJ   Please try to use Desktop  or Laptop instead of trying on your cellular phone

[J_PM · Accepted solution]

@VinceRJ 

Thank you for sharing your experience in Community! 

We are currently working on resolving an issue impacting our payment registration system. Our teams will have a fix asap. If you need to make a payment urgently, try using desktop instead of mobile or tablet.

Thanks, 

J