Changed plans but data wasn't increased?

[mammer83]

Hello , I changed my plan last month from 4 gigs to 10 gigs and the new website isn't showing the increase in data even though I paid for the increase. I am now almost out of data when I should actually have plenty left. Thanks.

[mammer83]

Sadly, this was about 3 weeks ago.

[mammer83]

Thank you, I sent the CSA's a message.

[benfatto]

@mammer83  If you self serve account, NOT your phone, shows you've not received the data upgrade, you'll need to ask the CSAs to review your account. 

To open a trouble ticket, click on https://widget.telus.tiia.ai/publicmobile/publicmobile.html and enter your question in SIMon. Follow / invent the prompts until you reach the Contact Us button, click on it and a Submit Ticket button should appear. To confirm that your ticket has been submitted, check the SEND box in your private messages; click on the small envelope next to your avatar at the top right of your screen.

If you have problems submitting a ticket, you can also directly send a private message to the CSAs. Click: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

With site upgrade/redesign, updates on your account might need up to 48 hours to show up.

Refreshing page (multiple times), using different browser or cleaning cache might help but no guarantee.

If you see you are charged for new Plan then you should get what you paid for.