Locked out of account

[frash]

I have tried to sign in too many times, I have reset my password but now it won’t let me sign in to my account because I had tried too many times. Anyone know how to get back in?

[Shafay]

Yes alternatively you can try to log in on your phone browser.

[Yummy]

Use different browser. Clear cache. Use incognito mode.

If nothing works and still cannot log in, contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

[computergeek541]

Clear browser cache and then restart your browser.The lockout is based on browsing session.