Change to a $19 plan

[YinWu]

I am going to work outside of Canada for a year. I just need a basic plan to maintain this number from now on. 

[slusagm]

if they can do it, you have to ask them to help. We are just customers here and we cannot help you with that. 

So, reply the message you got from CSAgent and ask them to do it for you

[Sansan]

Ok, so you have to go back to them and ask them to do it for you.

[Sansan]

That plan is available to me in my plan, but if it's not in yours you cannot. Did you sign in and check?

[YinWu]

They can! 

[YinWu]

I have already submitted ticket before and they said they could choose it from your end. I can't see it from my options.

[will13am]

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@YinWu wrote:

I asked three days ago and your colleagues said they can choose the $19 option from your end...

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@YinWu , we are just customers at large helping other customers.  We have no say in what plans are available to a customer.  The way marketing works these days is that you have access to the plans as you see in the in the subscription tab.  Generally plan downgrades are not possible.  

[slusagm]

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@YinWu wrote:

I asked three days ago and your colleagues said they can choose the $19 option from your end...

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They can or they cannot?

if you login My Account, do you see such plan?

[hTideGnow]

hi @YinWu 

$19 plan is for new activation only .  I am not sure if PM agent able to give an exception given your situation.  Submit a ticket and ask:

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

If they refuse to help, your cheaper option is to port it out to a VoIP carrier for the year and setup a new account with a proper carrier when you are back. The best choice out of all is Fongo.  It is free service and you can still use the phone number on the app.  Only charge is a $25 port in fee

[YinWu]

I asked three days ago and your colleagues said they can choose the $19 option from your end...

[slusagm]

sorry, the $19 plan is not available for everyone now.  If you need to just maintain it with PM, you will need to go into My Account and choose the cheapest available plan

[Sansan]

@YinWu  this plan as you know, is only for new members. 

You have to see what the most affordable plan price is in your account and switch to that.

Since you will be gone for a year, probably better and cost effective to search another provider that is more reasonable in price and port out.

If you are still interested I'm Public Mobile when you come back to Canada, you can shop there plans.