@Dennis8
It looks like you are experiencing two different issues that have come up in recent weeks. It appears you have experienced an autopay failure. This is a common issue we hear about on the community but it's actually not very common to occur amoung the hundreds of thousands of customers public mobile has but the few who experience it usually come here to report it and and seek help.
There are two reasons likely for yours to have occurred. One new and one old.....a scheduled plan change usually a downgrade will often cause an autopay failure for some reason. It's recommended to manually top up your account before your renewal to ensure this isn't triggered when the plan change/renewal goes through its payment process.
The newer wrinkle in this process is a minute change in credit card billing perhaps from the same financial institution as the the few others in the past month who have experienced this issue. It could be using ALL CAPS when entering your billing or how you've entered the direction (if any) in your address or how you've abbreviated your ST, AVE or DR in your account ( not necessarily now but previously) and the billing dept at the financial institution has made a tiny change that now causes the addresses to not match. Causing it to refuse payment and the autopay fails.
Secondly there have been several customers who responded to upgrade their plan to the $35/3gb and not have it change upon renewal. There obviously been a problem with how they coded the change in the system causing it to not implement systematically across the board....
If your voucher amount has renewed your service then contact the moderstors as suggested and have them add your credit card info and add a nominal payment to the funds in your balance/account. This will just be to test that your card is being recognised by both pm's and cards financial institution. Finally ask the moderators to put the correct plan on your account.
