Change email

[marymaclachlan]

How do I change the email address that is associated with my account?

[Spudster]

@marymaclachlan 

Your self-serve email address must be changed with the customer support agents.

Your community email address can be changed by clicking on your avatar and going down to my profile.

It is useful to have these two email addresses match for customer support functionality, and to ensure any community rewards for participation are credited to a service account.

[JK8 · Accepted solution]

@marymaclachlan 

Contact a CS Agent using one of the options below. Second option is easiest, but takes longer for a reply from the agent.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[BKNS27]

@marymaclachlan 

You will need to contact a CS_Agent by private messaging or create a ticket by SIMon Chabot on this Community page.

Have your security answer ready.

They are available until 10:00 pm EST.

[JL9]

That can only be done by a CSA. You can either direct message CS_Agent or open a ticket with them to get that done.