Change credit card

[dompimsarah]

Want to change my credit card on file because it expired 

[Spunky336]

Thank you for simplifying for us hard headed people 🙂

[Anonymous]

Credit card information changes are done as follows:

login to your account

click on Add-ons

You will then see your credit card information under Payment Method and can make changes using the edit icon to the right

[dave_2022]

yes

[HALIMACS]

@dompimsarah 

Would recommend doing this while in incognito or private mode, and preferably from a desktop or a laptop device:

1. log into your self-serve account

2. click the 3rd tab down on the left hand side, titled "Payments"

3. in the Pre-authorized area tap "Manage Payment Method"

4. then tap "Update Card Information"

5. from there, you'll be prompted to enter the complete credit card information with the new information

6. then tap "Save Payment Information" at the bottom

[Yummy]

Clear your browser's cache & cookies or use incognito mode

Log-in to My Account

Select ‘Payments’

Select ‘Manage Payment Method’

Select "Manage Your Card"

Select "Update Card Information"

[softech]

@dompimsarah   as long as you have access to My Account, you can do it yourself as shown above.  let us know if you have trouble logging into My Account

[esjliv]

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@dompimsarah wrote:

I have a credit card on file and want to change it because it expired 

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@dompimsarah - we are customers like you here on the forum, and have no access to your account.

This is an action that is to be managed by the customer themselves through their My Account page.

Have you ever accessed your My Account before? 

[Handy1]

@dompimsarah  Just follow the instructions on the post above and you can do it yourself 

[dompimsarah]

I have a credit card on file and want to change it because it expired 

[softech · Accepted solution]

@dompimsarah 

login to My Account, Payment page, click Manage Payment Method, check Update card information.

there you can update your credit card

https://selfserve.publicmobile.ca/en/account/payment/manage-card

[esjliv]

@dompimsarah  - log into your My Account here and change it:

https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4...

If you happened to activate a store activation way back when and never created a My Account you can request one created here:

Create, forgot or change My Account email or password link

[Handy1]

@dompimsarah  Login into self serve go to payment tab and update cc info 

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM