Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[scottmcculloch]

Just this week I started dropping from the cell network. I have had public mobile for years and all of my family have the same service. We all have the same problems so I am quite certain it is not a problem with my phone. 

Everything seems to work fine and then spontaneously it seems to disconnect. I don't get texts or can't access cellular data (my phone tells me I'm "not connected to the internet". I have tried switching on and off airplane mode and restarting my phone. This works temporarily but again this happens within the next few hours. I am not sure how to maintain connection. 

I have also tried removing and reinstalling my sim card but have the same problem again

My phone works fine on a wifi network - so it seems related to cellular.

Please help

Scott

[porcupine]

I just restarted my phone and it worked for me 

[porcupine]

I just restarted my phone and it worked 

[Borealis4011]

I’ve been having this on my iPhone as well. I really hope it’s temporary.

[Teresa17]

I cant get my data to work even though I've reset and restarted my phone . I see there's a ton of people who are having the same issues.  Has anyone been successful getting a reply from this craptacular company?

[hTideGnow]

hi @Ok6 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

HI @Kmf4 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Kmf4]

My data isn't working I have reset my network and my subscription is not due to reset till the end of June. What is wrong with the system?

[Ok6]

Hi my data isnt working. 

[IkainthY]

There is no Account Tab when logging in from website.  There is Subscription & Add-Ons.  There is Tranfer Phone Number below it but I am wondering if that is for porting in and not out

[hairbag1]

@Zoe69 

are you in Kitchener / Waterloo area or in Nova Scotia ?...is so there seems to be a widespread network upset in your area. Public Mobile is aware and working hard to fix asap.

[hairbag1]

@Khawk77 

many others in your area with same issue. Public Mobile is aware and working hard to fix asap.

[hTideGnow]

hi @Khawk77 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hTideGnow]

hi @Zoe69 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Khawk77]

Can't use data since Sunday May 24. My wife has the same issue (along with so many others I see). We are in Nova Scotia. When will this issue be fixed?

[Zoe69]

My data isn't working I have reset my network and my subscription is not due to reset till the end of June.  What is wrong with the system?

[Jsteele1984]

Down in Kitchener for days now.

[Arctic_Angel]

I hope they make an announcement on the community forum when it's resolved 

[BKNS27]

@IkainthY 

You can login to your account on the website and have the 2FA code sent to your email.

It will be in the Account tab.

[hairbag1]

@JaniceH 

majoroity of Public Mobile customers in Kitchener/Waterloo experiencing an upset. Public is aware and working hard to address the issue as fast as possible.

[hTideGnow]

hi @JaniceH 

there seems to be problem with Mobile data in some area. Try Reboot phone and click Reset network settings

if you need to submit ticket, you can use Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Ticket", Then click the following in order: "Account Management" , "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[hairbag1]

@Joshpeters 

if you've been a Public Mobile customer for any time, you'll know that this is a very rare occurrence indeed. Usually very stable/reliable service. I know that doesn't help this minute, but know that they're working to fix and get back to great service again. 

[JaniceH]

Hello

Just wondering if there are any reported outages in the Northeast are of London. My phone does not have any internet connection when not connected to wifi

[Maren666]

Thank Gawd! I've been going in circles trying to figure it out. Just glad to hear it not a "me" problem!! I'm in NB and I first noticed it when I left the house on Monday!

[Pleaseno999]

same  problem, not hearing anything from Public Mobile I will have to abandon them today.

[hairbag1]

---

@Joshpeters wrote:

Same thing happening here in Nova Scotia. Submitted a ticket, haven’t heard anything back yet

---

I heard from others in NS with same issue. I think Customer Support is overwhelmed with inquiries right now so you likely won't get a reply quickly. We all hope this upset is short lived...hang in there.

[Joshpeters]

Just joining the club of people who have no service right now in hopes that public will do something about it… 

go from having 5g to a few bars but no service at all and can’t get service until I turn airplane mode on for 15 seconds then turn it off. 
public, if you are seeing this. You have a week to fix this before I leave. The price has been great but if it’s inconsistent it’s not worth it. I have also noticed my service getting weaker and weaker over the last couple of months. 

[Gaynor]

Just received this through the CS_Agent ticket/chat forum:

“Thank you for bringing this matter to our attention. Please be advised that there is currently an ongoing service issue. We recognize the importance of maintaining full service functionality and wish to assure you that our technical team is actively investigating the situation to reach a resolution as promptly as possible. We will provide further updates as they become available; however, you should observe your services returning to normal operation once the matter is resolved.“

[Joshpeters]

Same thing happening here in Nova Scotia. Submitted a ticket, haven’t heard anything back yet