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Cant use data

Peterhddh
Good Citizen / Bon Citoyen

I just switched to public mobile using esim, and cant use any data. Im having the 50gig plan

5 REPLIES 5

hTideGnow
Mayor / Maire

hi @Pixelguy 

With data problem while voice works , it is a problem related with APN, what phone you have?

did you try Reset Network Settings?

 

Pixelguy
Good Citizen / Bon Citoyen

Hi Peterhddh,

There is a possibility you have your SIM manager set to be using voice calls from your public SIM and cellular data from another SIM (even an old inactive one still in your phone). I would review your settings for SIM management, as well as Access Point Names (APN) settings matching Public. 

Hope this helps! 

Peterhddh
Good Citizen / Bon Citoyen

Cellular is on, im able to make and receive calls

hairbag1
Mayor / Maire

@Peterhddh 

you have data enabled in settings...right ? Try rebooting the cell. Try reset all networks.

fixin1
Deputy Mayor / Adjoint au Maire

@Peterhddh - Have you enabled cellular data? Is your phone able to make calls?

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