Cant't make calls, receive calls or texts

[NSCC]

Just activated a sim card and bought the $25 per month plan. I sent a test text to my other phone, tried calling it and tried receiving a call from my other phone. It is telling me I need to purchase an add-on? Both numbers are local numbers. Help?

[Dunkman]

@NSCC 

You might want to try your PM SIM card in another phone.  To determine if it is a hardware issue versus Public mobile issue.  

Activating a new number should be quick.  If it is a Public mobile issue, you will need to contact moderator.

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[geopublic]

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@NSCC wrote:

New number

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@NSCC  What happens when you call *611 on your phone?

[NSCC]

New number

[cavemantoronto]

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@NSCC wrote:

Just activated a sim card and bought the $25 per month plan. I sent a test text to my other phone, tried calling it and tried receiving a call from my other phone. It is telling me I need to purchase an add-on? Both numbers are local numbers. Help?

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Try going into self-serve and reporting phone as lost/stolen. Reactivate a few minutes later. If that doesn't work, send message to moderator_team using link https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lieux]

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@NSCC wrote:

Just activated a sim card and bought the $25 per month plan. I sent a test text to my other phone, tried calling it and tried receiving a call from my other phone. It is telling me I need to purchase an add-on? Both numbers are local numbers. Help?

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Did you use a new number or port your old phone number?