Cant sign in or get password reset

[Milena6766]

I have not been able to log in as it for some reason says incorrect Pw and when I try to change the password it also doesnt get past the email verification step. My plan is done and I have no connection unless I have wifi. Need a solution and no number to call? 

[Meow]

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@Anonymous wrote:

@Milena6766- Public Mobile has no live support / call center.  All support is done either through this community (where other customers can help solve most issues), and via private messaging with support reps (mostly for account related stuff).

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This IS really well said! Two sentences and all is crystal clear.

[Anonymous]

@Milena6766- Public Mobile has no live support / call center.  All support is done either through this community (where other customers can help solve most issues), and via private messaging with support reps (mostly for account related stuff).

[BeachNBeer · Accepted solution]

@Milena6766 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.