Cant pay for upcoming month

[coralynmcdowell]

I have two accounts.  The new cycle was due yestersay but yesterday and today it doesnt allow me to pay for them.  I go to reactivate plan and it says current plan 0$. Also says plan expired but i cant get a new plan.  The site has a lot of errors on pages.

Thank you 

[gurkim]

Hi sorry to hear that happened with with few times I usually do it on laptop or any other phone with the same card but unfortunately you will have to choose the plan one more time 

[Lieux]

Sorry that it was not so easy to renew.... @coralynmcdowell

You can write a message direct to the moderator here..

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They will answer you few hours upto 2 days...and will help you..

[krazykiwi]

@coralynmcdowell I just rried logging in and everything seems to be ok.

[krazykiwi]

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@coralynmcdowell wrote:

I have two accounts.  The new cycle was due yestersay but yesterday and today it doesnt allow me to pay for them.  I go to reactivate plan and it says current plan 0$. Also says plan expired but i cant get a new plan.  The site has a lot of errors on pages.

Thank you 

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Hi, Sorry you are having trouble.

Try clearing the cache, usong a different browser/computer or an incognito window.