Community

scotk · ‎10-25-2022

Hi
I cant login I keep getting an error " Email or password is incorrect. Please try again, or reset password."

I have tried using incognito, and different browser. No luck

I have reset my password by mobile method, it didnt make any difference.

I got an auth code but nothing happened

I did the same by email and havent received the reset code in over a half hour.

How do I get tech to help?

Thanks

softech · ‎04-26-2023

@daveh123 you really have to open ticket with PM support to get it sort out

1. Please open ticket via Chatbot (requires access to My Account): click this Chatbot Ticket Link

Then click "Click here to submit a ticket ↗" to open the ticket submission page
Next, enter your Community login, then enter your question. Finally use My Account login or 4 digits PIN to validate.

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Curious, do you hvae a Telus My Account as well?

daveh123 · ‎04-26-2023

I have tried off and on all day to get into my account to update my credit card information. Username or password incorrect. Changed the password and got an acknowledgement, although verification sent to my email address was not received.- only works if sending by text to my phone. Tried another browser, cleared the cache and tried incognito, turned off VPN. Noting works and no way to get in touch with them. Any ideas??