I'm having a problem logging in with my original account (had to make a new one to post here). I've been on public mobile since 2011-2012 and its been over a year since I've logged on as I used auto pay.
I get asked to create an eversafe ID. The steps are as follows:
I get the code sent to my phone. I enter the code. I then get asked to confirm my email and name. I Then get asked to create a secure password. I do so according to all criteria listed. I get a "policy validation error" after completing. I try all above steps again and its the same error. I've tried resetting my password, but that fails as well. I curious if my old password is conflicting it somehow, as it was created years ago and doesn't meet current character criteria. I can't submit a ticket as it requires me to logon first. Any clue what I can do to remedy the situation and be able to access my original account? Thanks.
