Can't login to my account via app or browser on my iphone

[Musbah50]

Hello,

Can someone help?  I cannot login through the app or browser on my iphone XR. I keep getting a blank screen on eversafe.id.telus.com

[Chalupa_Batman]

Clear the cache of the app if you can. Or uninstall it and reinstall it.

[EB0]

@Musbah50 

enable location on the public mobile app settings and give it a try

[Musbah50]

Works in incognito mode browser but app doesn’t work because it’s not in incognito mode. Any other solution for the app?

[Chalupa_Batman]

Hey @Musbah50 

If you are currently on your PC, wait 1 hour as you may have entered your limit attempts, then open the browser settings, clear the Cache and then close and restart your browser. Then try again.

[will13am]

@Musbah50 , try using incognito mode on your browser or delete app data to see if that helps.