Cant gain full access to my account

[Mike1993]

Hello, I'm currently working in a remote area for another week or so. My account is active right now and I have been using the service when I'm not at work. My contract ends on the 7th and I would like to renew it. I can't sign in because it's trying to send a code to my phone number and I don't have service. Can I bypass this step to gain full access to my account so I can make payment.

[BKNS27]

@Mike1993 

Yes to sign with your email address and password.

Adding to @Handy1, you can also get vouchers from:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples then dial 1-855-4PUBLIC or 611.

I enter the login information on the Password app on my iPhone or notes app on my Android.

But you should be on AutoPay so no worries are monthly payments.

[Mike1993]

I've tried this, the pm usually doesn't message back very fast. I've had about 4 PM threads and the info they gave me was pretty much what you see when you first sign up for public mobile. I wish it would just give me the email option to sign in 

[Mike1993]

Oh I didn't realize shoppers drug mart had these vouchers. This helps I'll just buy one when I get home. Thanks

[slusagm]

a quick way to resume is to get a voucher from store and paid the voucher using *611

but if you want to get back the proper login message PM

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Mike1993  Do you see option say “didn’t get code” tap it it may give option to send code to email instead . Also you can buy payment vouchers from shoppers drug mart and load the funds *611 to make payment . But if still no luck you can get support to help out 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437