Cant connect

[Insun]

Hi, I transferred my number to Public Online from Bell. But my phone keeps showing SOS and I can’t connect to cellular. I already replied “YES” to the transfer confirmation text from Bell, but it’s been 6 hours and I still don’t have cellular service.

[hTideGnow]

hi @Insun 

make sure your Bell sim card is removed, or disable the Bell esim.  Then reboot phone and Reset Network Settings.

if same, ask PM support agent to check and refresh your account.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[ORNGNBLK]

@Insun  If you replied yes to the text, you can remove the bell sim and insert PM sim, then reboot phone and check service. If using e-sim, make sure the PM sim is set to primary. Hope this helps