Extra data

[SusanStrandberg]

My daughter got a message saying she was out of data and added more without my permission. How can I stop this from happening again? 

[RavingRaven]

@SusanStrandberg 

Contact customer support and ask them to unsubscribe the phone # from receiving marketing text messages from Public Mobile*. You can also explain to them that the phone is being used by your "minor" daughter who is not an authorized user and as such (and according to the WCC) she cannot make such purchases of add ons (ie.Data). Ask that they refund the cost of the data add ons to your credit card. (If they offer a credit be aware that the same issue can occur until the marketing text messages are stopped which can take several days.)

*Unsubscribing from marketing text messages will also stop informational text messages such as the 30 day notice of rate plan increases, changes to the terms of service etc...

[computergeek541]

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@SusanStrandberg wrote:

My daughter got a message saying she was out of data and added more without my permission. How can I stop this from happening again? 

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Your only way to completely prevent this is to contact Public Mobile's customer support agents and ask them to remove the credit card from the Public Mobile account.  After doing that, vouchers will need to be used to make the plan payments.

[computergeek541]

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@hTideGnow wrote:

easy way is to block the number where the message was sent from  

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Blocking a number will not prevent a customer from receiving, viewing, or replying to that text message.  Blocked messages go into a separate folder, and while slightly hidden, someone knowing where to look can still access such a text message about purchasing additional data.  I also do not believe that there is any way for Public Mobile to block these purchases from their side of things.

[computergeek541]

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@BKNS27 wrote:

@SusanStrandberg 

You will need to reply to the text with STOP on her phone.

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The above will not work.  Customers cannot unsubscribe from the text messages offering additional data.

[BKNS27]

@SusanStrandberg 

You will need to reply to the text with STOP on her phone.

[hTideGnow]

HI @SusanStrandberg 

this is a good feature but might not be very good if the user of the phone is not the account owner

easy way is to block the number where the message was sent from

or you can try asking if support agent can disable it on the system for you 

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage