Cant access my public mobile account

[cpetitclerc69]

My iphone 12 bit the dust. motherboard is shot. It has a public mobile esim installed. I can't access my email because it wants to verify me via text and I can't access my Public mobile because it wants to verify me through my email It's a continious loop with no possible solution. Long story short I cant access my email, text or calls any more. 

I bought a new phone and public mobile pysical sim. Not I am trying to transfer my old number to the new account and it says the number is not a valid Canadian number. I have been using that Canadian (Alberta) number for 10 years.  How do I transfer my old number to the new account and new physical SIM? 

[hTideGnow]

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@cpetitclerc69 wrote:

OK, I had to create this new account just to message Public Mobile. 

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HI @cpetitclerc69 

unforuately, bcause of the design of the system, yes, you need this new temp account just to message support agent

[Handy1]

@cpetitclerc69  It happens they usually reply with in 1-2 hours sometimes longer 

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[cpetitclerc69]

OK, I had to create this new account just to message Public Mobile. 

[BKNS27]

@cpetitclerc69 

Download the PM app on your new phone then to Account tab>Change Your SIM Card and enter the SIM card number to transfer your account to the new SIM.

 

[Handy1]

@cpetitclerc69  No worries PM can sim swap  the number for you and you can keep same phone number and plan 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @cpetitclerc69 

you need to ask PM support to help for the sim swap.. Just message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437