06-22-2023 02:49 PM
06-22-2023 02:54 PM
@Handy1 so quick to copy that, without more details ? ☹️. Maybe this is a non-account issue.
06-22-2023 02:54 PM
HI @Nusrati
If password problem, use the Forgot Password at the login page
if it is the new login system issue, please submit a ticket with CS agent:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-22-2023 02:53 PM
Can't access because of the 2FA code?
PM just changed to a new EverSafe login system and you need to complete the setup
If you have already created an EverSafe id, you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Resend code and then choose Send email
If you have not created an EverSafe id yet, you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS. (Sending the code to email would not be a choice until EverSafe id is fully setup)
Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID
If none of those workarounds helps, please open ticket with support and have them to help in this situation:
06-22-2023 02:53 PM
@Nusrati - are you a current customer? Or have you been in nonpay suspended status for over 90 days, cause that closes your account here. OR, if you port out, that closes it too also.
If you are a current customer, then try the "Forgot your password or email" option. Also, try opening a tab in incognito mode to see if that works, it usually helps some of us.
06-22-2023 02:51 PM