Cannot text or call

[ZM2]

Hello, I am unable to text or call. Username ZM2. Account is in good standing.

Tks

[ZM2]

tks everyone, i have sent in a ticket.

[hTideGnow · Accepted solution]

@mixim10 there is no number to call CS agent

@ZM2 open ticket with CS  at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mixim10]

I would still call the customer support line otherwise text a CS_agent.

[ZM2]

The problem is both ways, and no it was not a number transfer. My account had been suspended and then re-activated, seems to have been problems since then.

[mixim10]

Are you a new user?

If you are a new user porting from another provider you may have to call the Number Port team .

It is Telus -- If the porting was not done properly, could be that your OLD provider has NOT passed the number to PM network yet.   Prior to changing your SIM you would have had to answer YES to a text message sent from your current provider to verify that you would be porting your number to PM

[cellphoneuser1]

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@ZM2 wrote:

Hello, I am unable to text or call. Username ZM2. Account is in good standing.

Tks

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Did you try reoboting your phone?

[BKNS27]

@ZM2 

There might be an outage in your area.

Check map to be sure:

https://istheservicedowncanada.com/status/telus/map 

[amanjw94]

Try raising a ticket regarding this. The customer support agent will fix the problem.

[will13am]

@ZM2 , is your phone connecting to the network?  Is the problem only for incoming calls or text only or both ways?  If it is incoming only, did you perform a number transfer that might not have completed successfully.