FR
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Cannot send/receive text messages after changed number from 647 to 416

Tony6688
Good Citizen / Bon Citoyen

‎10-18-2018 12:40 AM - edited ‎01-05-2022 02:11 AM

Why?

Can someone help me?

I changed my phone number to avoid receiving spam calls and texts.

Thank you!

Labels:
0 Bravos
5 REPLIES 5

Anonymous
Not applicable
In response to Tony6688

‎10-18-2018 12:06 PM - edited ‎10-18-2018 12:07 PM

@Tony6688 wrote:

And now I can't change number. What is wrong going on?!?!

You can only change your number once every 30 days.

It is curious and ya gotta wonder.

When I signed up, I chose a number from a longish list. Everything worked fine and all. But then afterwards I got several calls looking for someone. The same someone. From several people. Very infrequent now though. I do get junk calls from collectors with just a recording and press 1. Not.

Tony6688
Good Citizen / Bon Citoyen
In response to Tony6688

‎10-18-2018 11:54 AM

And now I can't change number. What is wrong going on?!?!

0 Bravos

Tony6688
Good Citizen / Bon Citoyen
In response to Jarvar

‎10-18-2018 11:52 AM

I figured out the problem. It's weird. The number I picked up is existing account of a Virgin Mobile Customer. Yes! 

I still can call from exact same number but when people call me back, they get to other person. How it possible?

0 Bravos

Jarvar
Model Citizen / Citoyen Modèle

‎10-18-2018 08:58 AM

That must be frustrating @Tony6688

 

If you have already tried what those have suggested before me and it hasn't resolved, it could be a stuck port or number change request.

 

I'd suggest you reach out to the Moderator team with your account information. They are the ones most likely to help with specific account related issues.

 

You can click here also to send them a private message.

In your message please include:

 

  • PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue.

  

How long until they reply?:

 

  • Office Hours: Mon-Friday 9 am to 9 pm, and Saturday & Sunday from 9 am to 7:30 pm [Toronto Time]

 

  • Typical response time is between 1-3 hours, depending on how many messages in the queue, but can be up to 48 hours.

 

  • There is no need to send multiple messages. In fact, each message you send will put you all the way to the back of the line.

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/The-Public-Mobile-Moderator-Team/ta-p/...

Gonzo
Model Citizen / Citoyen Modèle

‎10-18-2018 12:53 AM - edited ‎10-18-2018 01:19 AM

Hi @Tony6688, first thing to try would be a restart. Turn your phone off completely, then turn it on and see if texting works after that.

Copyright © 2024 Khoros, LLC
Need Help? Let's chat.