Cannot send or receive mms

[FUDGEPumps]

 @CS_Agent please help. Any help. 

My wife and I are both use PM as our service provider. After the APN change. My wife can no longer send or receive mms while I can. I've made changes to her APN, added, deleted APN. Nothing works. She has a Oneplus 9T. Any assistance would be greatly appreciated. Thank you 

[Pulserrr]

Try setting your Sim card to lte first. Don't know your phone but it worked for me right away. 

[FUDGEPumps]

Got it. Sorted!! Thank you!!!!! 

[softech]

@FUDGEPumps 

With OnePlus, there might be a bit more work then simply updating.  Many confirmed that you need to delete the current APN profile first.  Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces.  Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
         (or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

[FUDGEPumps]

She has a Oneplus 9 Pro 5G

[hTideGnow]

hi @FUDGEPumps 

Is mobile data working?? inbound calls work too?

try Reset All Networks first

[softech]

@FUDGEPumps what phone do you have?? brand and model?

your phone might be impacted by this announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Fe...

if you are using a device that released after 2017, generally, you can simply click Reset All networks or Reset network settings to get the latest APN

Also, you can make a manual update, here are the old and new settings

Old settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or        default,mms,agps,supl,fota,hipri

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri