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Cannot send message with Public Mobile - error 42

jp2
Deputy Mayor / Adjoint au Maire

Hello, when I try to send a SMS to this one number is try for a couple minutes then a message pops up at the bottom of my screen saying "Cannot send message with public mobile - error 42" does anyone know what that means or why it's happening? 

13 REPLIES 13

softech
Mayor / Maire

try a different sms app  Some ppl got that resolved with another app

 

or at least clear cache for the messaging app you are using 

jp2
Deputy Mayor / Adjoint au Maire

@kb_mv thanks I haven't checked that yet because they said they aren't receiving messages from anyone anymore I ruled that out. Might be worth checking though. They couldn't have blocked texts from all incoming numbers by accident could they? 

kb_mv
Mayor / Maire

@jp2 wrote:

@kb_mv thanks I haven't checked that yet because they said they aren't receiving messages from anyone anymore I ruled that out. Might be worth checking though. They couldn't have blocked texts from all incoming numbers by accident could they? 


@jp2 My sister has her DND settings set to stop all texts from everyone so the setting is in there somewhere. She allows only calls through over night for emergencies. So it is possible to block them all.

darlicious
Mayor / Maire

@jp2 

There is a couple possible fixes for this issue/error code 42. As mentioned by @kb_mv and depending on the type of phone it is possible to block only SMS but still allow MMS and calling from a contact.

 

Does the user or do you use Google assistant? If you have used Google assistant to send a text conversation it can then interfere with you sending a normal text in that same conversation.

 

Disable Google assistant and/or if you have not used it previously then completely delete the contact in the messaging app. Create a brand new contact with the phone number.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.