Cannot see my account details when I login to My Account

[shafi1]

Hi, I cannot login to the Public mobile app or the web My Account. When I use my email address and the password, it ask for 6 digit code, I provide the 6 digit code that I got in my SMS, then the website says, "Lets complete your activation" "Resume Activation". I've this number for few months already and pre pay was taken from my credit card on Dec 04. The phone line, calling, texts works ok. Please check and fix My Account. 

Thanks

[shafi1]

Thanks for your reply, I just opened a customer service ticket. Lets see if they can fix it. 

[Handy1]

@shafi1  No worries support can help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Phil_Adelphus]

@shafi1  Open a customer service ticket at the chat icon bottom right of this page.  If that doesn't work then send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437