Cannot receive verification codes

[Debugs]

Hello support community,

  I just got a new line with Public mobile and it's been created for almost 24hours. But I haven't been able to receive any verification code thru texts. I have been able to use msg and call tho. Also, my account and Public profile have been created online. Let me know what else I can do to solve this prob. Thank you.

Debugs

[softech]

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@hellyhans wrote:

This has been going on for a month with me.... get the reset link, enter the new password in the login page and I get the error "There was an error resetting your password. Please try again later."

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@hellyhans   I believe your problem is different from OP, maybe you can open a new post of your own.  You seem to be talking about the security code PM sent you

for your case, did you try to use Incognito mode to access  My Account for password reset and login ?  Maybe try a different browser as well

[CGO]

if message ok but no codes, its system issue. you may try later or contact CSA.

[softech · Accepted solution]

@Debugs  with your new PM account, did you just ported/transfer your old number here?

it is NORMAL that security code won't be working right a way.  All these system generated text take longer to know your new number has changed provider.  You should start getting some text in 2 days and in around 7 days, all those verification  text should work.   

And also, financial institutions purposely impose the delays for those who have number transferred for security reason, avoid sim fraud

[hellyhans]

The online "techs" keep saying the website is under maintenance and to try again later, which is BS because it's most likely something ef'd up in my account and it needs to be debugged. I'm not the only one with this issue... the forum is FULL of people with this problem and the "try again later response is ridiculous" They most likely have to open a support ticket for a Level 2 tech to fix the issues manually.

[hellyhans]

This has been going on for a month with me.... get the reset link, enter the new password in the login page and I get the error "There was an error resetting your password. Please try again later."

[HALIMACS]

@Debugs 

It can sometimes take a few days for these short codes to begin to function when switching providers. 

The reason for this, @Debugs , is due to these institutions protecting fraudulent login using 2FA. (due to unauthorized SIM fraud)  There may be some circumstances wherein it may take up to a week for the institutions to begin sending these to the new provider.

[hycm53]

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@Debugs wrote:

Hello support community,

  I just got a new line with Public mobile and it's been created for almost 24hours. But I haven't been able to receive any verification code thru texts. I have been able to use msg and call tho. Also, my account and Public profile have been created online. Let me know what else I can do to solve this prob. Thank you.

Debugs

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Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login.

After login your self service account, check your account is activate or not, check if you paid your plan and check payment method whether is credit card or debit card.