Cannot port my # after activation.

[mpham81]

When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

[cellphoneuser1]

@mpham81 What did the error message say?

[esjliv]

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@mpham81 wrote:
When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

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See helpful porting info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

[softech]

@mpham81  no worry, try a different browser (Chrome/Edge/Firefox)  or even try on another machine or on your cell browser, it should work. 

[JK8]

@mpham81 

Clear your browser cache/cookies. Go incognito/private mode. You can try another browser. Chrome or edge works well.

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