Been going on 3 months, same issue. No one at support seems to be able to assist, it's pretty terrible when it's to that point no one can assist.
I've tried on device, downloaded the app, 2 browsers, on-network and not, even switched the email account associated to the account completely to another one - it's for SURE not on my side, and they can tell me billing info but only the My Account login fails. I'm suspecting it's something to do with the My Account side of their page when Eversafe hands it off to that side. Multiple tickets open but they simply get closed with zero action. Anyone get this resolved? Any details on what you had to get support to do? Seems the requests change daily and I've gone through the same troubleshooting multiple times, zero help.
