I had this painful experience yesterday. Public Mobile is appalling. I received a new credit card and initiated it which overrode my old one. Hours later Public Mobile's monthly payment bounced because I had not yet updated the account. They suspended my phone use and when I tried to log in to my account, I got the same message to "complete my plan" although I had been with PM for four years. I fixed it by going to the Muskbird website, buying a top up card for $40, dialling *611 and adding the top up code number. Then waited ten minutes. Phone worked again and I can log in. It took me five hours to figure out this solution. The contact agent feature does not work and customers should not have to sort through solutions in various threads for hours to experiment with various fixes. I am changing my service provider to Bell and dumping Public Mobile. Wishing you all the best.
