Cannot login to activate my account. Forbidden A1 error

[Tun]

I paid for Subscription and try to login to my account via Website and also with Public mobile app.  All lead to "Forbidden A1" error. 

The website allowed to login and made payment. After the payment and get my credit card info, it forbid my login? 

Seriously?

Please advise. 

[Gwanzi]

are you just new user of Public mobile, if it is, I think the technic team should spend some time to create your details in the background and wait for a while, everything will show up.

[Tun]

I tried but still doesn't allow me to login.

[BKNS27]

@Tun 

You should have this problem with the app but don’t use auto fill your email and password. Type it in manually with a check mark to the right.

[HALIMACS]

@Tun 

Try clearing your systems cache and cookies and using an incognito/private tab and logging into the website again.

 Failing that, to contact a Customer Support Agent, send a private message to the Customer Support Agents by clicking here 

You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.