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Cannot log into self serve, password recovery not sending me an email.

MasterOogway
Good Citizen / Bon Citoyen

Hi i cannot log into my public mobile self serve. I tried the password recovery but the recovery email won't come until my account is locked and by then its useless. 

2 REPLIES 2

Mary_M
Retraité / Retired
Retraité / Retired

Good morning @MasterOogway,

 

thank you for reaching out to us !

 

This is confirmation that we have received your private message, it will be looked into shortly 🙂 

 

Respectfully,

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

SD08
Retired Oracle / Oracle Retraité

Your account needs a password reset with the help of a moderator.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your e-mail address and phone number.

 

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.   Also, be sure you've turned on e-mail notifications for receipt of private messages in your community account.  To do this, go to Settings -> Preferences -> Private Messenger.  Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.

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