How long does it take to port in a number?

[Stickyjonz]

Last night I ported in my Freedom Mobile number to my existing PM account. The website said that the number change was successful.
But now, I have now been waiting close to 12 hours with neither service working. Why would it take so long?

[CS_Agent]

Hello Stickyjonz,

Thank you for the update.

As the part of the Customer Service Experience, I am inviting you to fill the following survey:https://telus.eu.qualtrics.com/jfe/form/SV_6tzYQ56VOqX4teZ

Cheers

Abdoulaye

[Stickyjonz]

Sorry, I wound up getting everything worked out. Just forgot to mark this as solved.

[CS_Agent]

Hello Stickyjonz,

Thank you for reaching out to us.

In order to assist you about your port-in, please can you send to us a Private Message?

Cheers

Abdoulaye

[PublicUser1 · Accepted solution]

When I ported my number, I was initially only partially ported. After about 24 hours, the port was completed and fully functional. However, it was during one of the promotions, so I believe there was high traffic.

Hope this helps.

[xCameron94x]

Just really depends on how many people have sent messages prior to yours. In times of promotions, wait times exceed 2 days, but since nothing is really going on in terms of promos (nothing major) you could hear back fairly soon

[Stickyjonz]

Thanks, I just sent a message. Any idea of the turn around after that?

[xCameron94x]

 Porting can be instant or a few hours. If your port is taking that long, it is possible that your port got stuck. So you should contact the mods

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...