Cannot log into self serve, password recovery not sending me an email.

[MasterOogway]

Hi i cannot log into my public mobile self serve. I tried the password recovery but the recovery email won't come until my account is locked and by then its useless. 

[Mary_M]

Good morning @MasterOogway,

thank you for reaching out to us !

This is confirmation that we have received your private message, it will be looked into shortly 🙂 

Respectfully,

Mary

[SD08 · Accepted solution]

Your account needs a password reset with the help of a moderator.

Click this Moderator_Team link to private message for assistance.
More info on moderators:  http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

Include your e-mail address and phone number.

Password resets are time-sensitive, so be alert for any response from the mods, and don't delay once you get the reset message.   Also, be sure you've turned on e-mail notifications for receipt of private messages in your community account.  To do this, go to Settings -> Preferences -> Private Messenger.  Tick the checkbox for "Receive email notifications for new private messages" and click save after making the change.