Cannot log in

[Di7l]

I just activated a sim and created an account in the process, but now cannot log in, saying no email can be found. I received the activation email though to the email that cannot be found. Any help please? 

[Di7l]

Thanks both, I redid the activation, received the same email as before but this time everything appeared to work fine after a phone restart. Thanks 

[geopublic]

@Di7l  Emergency calls only means that your card is not activated. Best to submit a ticket to PM.

To submit a ticket to the Public Moderator Team click here . Enter Submit Ticket and then click on the Contact Us link. To access the Public Moderator Team Assistance form then select the Click me! link.

Hope this helps.

[Dunkman]

@Di7l 

Did you activate in store or at home? 

If in store, you wll need to set up a self service account.  

https://selfserve.publicmobile.ca/self-registration/

If at home, you should have created a self service account when you activated your plan with your chosen email and password.  

[cellphoneuser1]

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@Di7l wrote:

Yes everything appeared to work fine I got to the end of the activation process without issue, chose a number, added payment, etc. Got the confirmation email but cannot log in to self serve 

I have emergency calls only service

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For self serve, did you try the forgot password option?

For emergency calls only, what's your phone model.  Confirm it's not set to only 2g network.

[GinYVR]

@Di7lSince Public Mobile is the lowest tier of the Telus corporation, one need to do some DIY diagnosis to figure out what's wrong. I would suggest swapping your SIM card to figure out if the SIM card is really not working. IF so, it would be a provisioning issue and you will need to contact the moderators by clicking on the ? on the lower right hand corner. Describe the issue to SIMon, so it can create a support ticket for you.. then wait for the moderators.

[Di7l]

Yes everything appeared to work fine I got to the end of the activation process without issue, chose a number, added payment, etc. Got the confirmation email but cannot log in to self serve 

I have emergency calls only service

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@GinYVR wrote:

@Di7lDid the activation process complete as a whole successfully? Do you have service on your phone?

Do note the community login is different from the selfserve login which is located here: https://selfserve.publicmobile.ca/

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[GinYVR]

@Di7lDid the activation process complete as a whole successfully? Do you have service on your phone?

Do note the community login is different from the selfserve login which is located here: https://selfserve.publicmobile.ca/