01-08-2017 02:07 PM - edited 01-05-2022 01:31 AM
Hi there, I want to change current plan to the 10 day pass of unlimited Canada and US Talk and unlimited international text. I created the plan online and made sure I have enough funds to cover the plan I want but it does not give me the "change plan now" option to reactivate my service. Also my current balance shows $0.00 online but I have already paid $26 plus taxes and when I dial check my balance using my phone it tells me that I have a balance of $26. why is my balance showing 0.00 online when I have already made a payment? I urgently need to have my phone running as soon as possible. Please Help!
01-08-2017 02:17 PM
Sorry to hear you cannot change your plan.
Hopefully, @Saray_O is around to help.
______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.