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Cannot change plan. Please help!

mike123
Great Neighbour / Super Voisin

Hi there, I want to change current plan to the 10 day pass of unlimited Canada and US Talk and unlimited international text. I created the plan online and made sure I have enough funds to cover the plan I want but it does not give me the "change plan now" option to reactivate my service. Also my current balance shows $0.00 online but I have already paid $26 plus taxes and when I dial check my balance using my phone it tells me that I have a balance of $26. why is my balance showing 0.00 online when I have already made a payment? I urgently need to have my phone running as soon as possible. Please Help!

1 REPLY 1

NDesai
Oracle
Oracle

Sorry to hear you cannot change your plan. 

 

Hopefully, @Saray_O is around to help. 

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