Cannot change Payment information

[Brian17]

Have tried several days and it keeps saying "Sorry, not at this time, try again later" Just need a new renewal date on my credit card. When will this service be available again?

[Sansan]

These are good tips/advice.

Different users may experience or have different issues as to why it is not working for them. 

I have seen numerous posts where it's been weeks with no luck. 

The waiting,  the browser issue, using different devices,  even vouchers not been accepted. 

So if someone has only 1 credit card, then what?

This has got to be fixed now. It's been way too long  with too many complaints. 

Public Mobile has got to do better.

[Dunkman]

@Brian17 @phoneuser1234 

Almost daily posts of the inability to update credit card information.

Here is some more troubleshooting advice from PM:

 If you are still experiencing issues with your card please note these details:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

Might also want to try a different web browser, clear cache or incognito mode.

By chance, is your credit card postal code the same as your area code of your phone number?  

[Sansan]

Unfortunately Public Mobile has no phone support. This had been ongoing since as far back as December 2023. Only thing to say is keep trying, eventually it must work. 🤞

[Handy1]

@Brian17  And @phoneuser1234  this has been an ongoing issue  for sometime now . If you can wait a full 24 hours and try again incognito private mode or use the app instead . Also note if in a hurry you can buy payment vouchers from shoppers 7-11 shell gas or recharge .com for a fee . And load it *611 to resume services right away . If still no luck please submit ticket with support to confirm and fix 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[fixin]

@Brian17 - It can take up to 24 hours to work again, but if you need Public Mobile service reinitiated ASAP, buy one at Recharge or physical locations here: https://www.publicmobile.ca/en/on/payment-voucher

How to load it up?

1. Hit payments

2.Press 'Redeem payment Voucher, then after doing step 3, go back here & then jump to step 4.

3.  Redeem the payment voucher then go back to payments & go to step 2.2

4. Toggle the switch to on and you'll reinitiate the public mobile service.

[phoneuser1234]

I am having the same issue, please someone help. It is extremely frustrating not being able to talk to a human on the phone, this would be solved in a minute.