Cannot activate

[terrence13]

In the app's activation page (step 6), the only two options I have are: "log out", and "get support".

How do I activate again? 

[hairbag1]

@terrence13 

delete the app from your cell...then get a new one and start over.

[eddieO]

on iOS you will not be able to clear cache so I would reach out to a support agent, they should be able to get you to the finish line. Use one of the links that have been posted already

[terrence13]

yes it is on the IOS app, log out and log in again does nothing, it shows the same page

[Handy1]

@terrence13  If you been using the app and already paid get support to help finish the activation for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[eddieO]

@terrence13 have you been trying the the website or the app installed on your phone? To to the final activation it must be through the Public Mobile app. If it's still not letting you complete, trying logging out of the app and logging back in, you can also try clearing the app's cache/data and going back in. If still no luck reach out to a support agent for assistance. 

You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)